updated 13 JAN 2023.

APG main goal is to make Ticketing simple, and for that we offer one free change for all our tickets issued before 31DEC2023!
Book with confidence with APG Airlines - APG IET

 This policy overrides all other refund policies for all tickets issued on GP stock and is applicable for BSP and ARC.

For GP tickets issued until 31st of December 2023:

• Operated flights (Voluntary exchange/refund):
  • 1 free change before departure is accepted (no penalty, ADC to be collected), from 2nd change  fare rules apply, just add ONEFREECHANGE in the endo box.
  • Fare rules apply for refund and no show.
  • Refund may be processed through GDS, as per our Refund policy within ticket validity.

 

• Cancelled flights  (Involuntary exchange/refund): if one of the flights scheduled on a 275 ticket is cancelled by the operating airline or with a schedule change higher than 3 hours:
  • You may change the date for free (ADC to be collected) for a travel date within the validity of the ticket. 
  • Refund/BSP: You may request a full refund through BSP Link, do not forget to attach the PNR history with the cancelled flight. All RAF requesting a full refund without the copy of the PNR will be rejected, they’ll have to be resubmitted with the copy of the PNR within the validity of the ticket. Refunds will be processed within 14 days. RAF must be correctly submitted through BSP Link before the end of the validity of the ticket.
  • Refund/ARC: Full refund requests have to be sent to contact@apg-airlines.com. You must send the proof of the cancelled flight  (copy of the PNR), you'll be provided with a waiver code to process your full refund in GDS. Waiver code must be requested and use before the end of validity of the ticket.

   
This procedure might be changed without notice, depending of the policy of APG Airlines - APG IET.