Worldwide ADM Policy
Reasons for issuance of ADM:
- Unreported sales / sales reported in Critical error
- Incorrect commission levels
- Tickets issued with credit cards not accepted as form of payment
- TIP: tickets issued with agent own card are not accepted, the value of the ticket will be charged through ADM
- Under collected taxes / Undercollected YQ or YR taxes
- Under collected fares or incorrect fares (fare rules have to be checked before issuance of a 275 ticket.)
- Issuance of IT / negotiated fares / private fares /corporate fares when GP is not the operating airline
- Double refunds (via BSP Link and manual)
- Over refunded tickets
- Credit card chargebacks / Fraudulent use of the credit card
- Re-issuance without endorsements of other airline tickets
- Incorrect booking class used
- Non respect of IATA Resolution 852 (issuance of local BSP members on GP stock)
- Cancellation fees, exchange fees or administration fees indicated in fare rules not deducted or collected
- Interline e-tickets issued when no interline agreement exists
- Ticket issued with an OPEN segment status whereas the fare basis does not permit OPEN segments
- Ticket issued with a NON CONFIRMED segment whereas the fare basis demands all segments to be confirmed.
For all BSPs and TCH, APG AIRLINES will apply an ADM issue fee of 10.00EUR per ADM or equivalent in local currency and another additional 25EUR fee per ticket, or its equivalent in local currency, will be added in case of ADM issued for chargeback/credit card fraud or non respect of IATA resolution 852.
For ARC, APG AIRLINES will apply an ADM issue fee of USD15,00 per ADM and another additional equivalent of 25EUR fee per ticket will be added in case of ADM issued for chargeback/credit card fraud.
APG AIRLINES confirms that all ADMs can be disputed in BSP Link. Before the acceptation or the rejection of the related dispute in BSP Link, the airline or its representative will establish a correspondence with the agents.
APG AIRLINES reserves the right to change any of these requirements with 15 days advance notification.
- Unreported sales / sales reported in Critical error
- Incorrect commission levels
- Tickets issued with credit cards not accepted as form of payment
- TIP: tickets issued with agent own card are not accepted, the value of the ticket will be charged through ADM
- Under collected taxes / Undercollected YQ or YR taxes
- Under collected fares or incorrect fares (fare rules have to be checked before issuance of a 275 ticket.)
- Issuance of IT / negotiated fares / private fares /corporate fares when GP is not the operating airline
- Double refunds (via BSP Link and manual)
- Over refunded tickets
- Credit card chargebacks / Fraudulent use of the credit card
- Re-issuance without endorsements of other airline tickets
- Incorrect booking class used
- Non respect of IATA Resolution 852 (issuance of local BSP members on GP stock)
- Cancellation fees, exchange fees or administration fees indicated in fare rules not deducted or collected
- Interline e-tickets issued when no interline agreement exists
- Ticket issued with an OPEN segment status whereas the fare basis does not permit OPEN segments
- Ticket issued with a NON CONFIRMED segment whereas the fare basis demands all segments to be confirmed.
For all BSPs and TCH, APG AIRLINES will apply an ADM issue fee of 10.00EUR per ADM or equivalent in local currency and another additional 25EUR fee per ticket, or its equivalent in local currency, will be added in case of ADM issued for chargeback/credit card fraud or non respect of IATA resolution 852.
For ARC, APG AIRLINES will apply an ADM issue fee of USD15,00 per ADM and another additional equivalent of 25EUR fee per ticket will be added in case of ADM issued for chargeback/credit card fraud.
APG AIRLINES confirms that all ADMs can be disputed in BSP Link. Before the acceptation or the rejection of the related dispute in BSP Link, the airline or its representative will establish a correspondence with the agents.
APG AIRLINES reserves the right to change any of these requirements with 15 days advance notification.