updated 14 Oct 2020.
Since the global escalation of the Coronavirus (COVID-19), we have made every effort in order to assist our passengers with their reservations.
With immediate effect we have the following temporary policy in place:
With immediate effect we have the following temporary policy in place:
This policy overrides all other refund policies for all tickets issued on GP stock and is applicable for BSP and ARC.
For GP tickets issued until 31st of March 2020:
For GP tickets issued from 1st of April 2020 to 31st of December 2020:
This procedure might be changed without notice, depending of the evolution of the COVID19 pandemic.
Procedure for retention line:
The following entry must be added in the PNR, it will allow you to keep it active until 31DEC2020, deadline for reissue.
Amadeus :
Entry: RU1AHK1PAR31DEC*COVID19/P1
1= number of pax without infant (seats)
PAR = issuing office city code
1A answer: MIS 1A HK1 PAR*COVID19/P1
Sabre/Abacus :
Entry : 0OTH(carrier code)GK1(city code)31DEC- RETENTION LINE DUE COVID19
(Carrier code) : operating carrier code
1 = number of passengers (without infant)
(City code) : issuing office city code
Galileo :
Entry : RT.T/31DEC*RETENTION LINE DUE COVID19
1G answer: 1. T ** TEXT ** 31DEC-** RETENTION LINE DUE COVID19**
Worldspan :
Entry : TNZZMKnMIS31DEC/AN-RETENTION LINE DUE COVID19
n = number of pax without infant
1P answer: 1 TVL ZZ MK1 MIS 31DEC/AN-RETENTION LINE DUE COVID19
Apollo :
Entry : >0TURzzBKnAMS31DEC-RETENTION LINE DUE COVID19
Zz = operating carrier
N = number of pax without infant
AMS = issuing office city code
1V answer : 1 TUR GP BK1 PAR 31DEC - RETENTION LINE DUE COVID19
Other GDS :
Your PNR will be purged but keep the ticket number and use it as FOP in a new PNR when your passenger will know his date of travel (deadline for reissue 31DEC2020)
For GP tickets issued until 31st of March 2020:
- Cancelled flights: if one of the flights scheduled on a 275 ticket is cancelled by the operating airline or with a schedule change higher than 3 hours:
- You may change the date for free (ADC to be collected) for a travel date before 31AUG2021. If the sales are not open yet, or your passenger needs time to think about new dates, you must add a retention line in your PNR to maintain it as active, the reissue must be done before 31DEC2020 (date of travel can be later)
- Refund/BSP: You may request a full refund through BSP Link, do not forget to attach the PNR history with the cancelled flight. All RAF requesting a full refund without the copy of the PNR will be rejected, they’ll have to be resubmitted with the copy of the PNR. Refunds will be processed in the coming weeks.
- Refund/ARC: Full refund requests have to be sent to contact@apg-airlines.com. You must send the proof of the cancelled flight (copy of the PNR), you'll be provided with a waiver code to process your full refund in GDS.
- Operated flights: flight operates but your passenger wants to cancel or is denied to enter a country due to his nationality or situation
- 1 free change before departure is accepted (no penalty but ADC to be collected) for a travel date before 31AUG2021. If the sales are not open yet, or your passenger needs time to think about new dates, you must add a retention line in your PNR to maintain it as active, the reissue must be done before 31DEC2020 (date of travel can be later). From 2nd change or in case of no show, fare rules apply.
- Or refund the ticket as per the operating airline fare rules in GDS, our usual Refund policy applies.
For GP tickets issued from 1st of April 2020 to 31st of December 2020:
- Cancelled flights: if one of the flights scheduled on a 275 ticket is cancelled by the operating airline or with a schedule change higher than 3 hours:
- You may change the date for free (ADC to be collected) for a travel date within the validity of the ticket. If the sales are not open yet, or your passenger needs time to think about new dates, you must add a retention line in your PNR to maintain it as active,
- Refund/BSP: You may request a full refund through BSP Link, do not forget to attach the PNR history with the cancelled flight. All RAF requesting a full refund without the copy of the PNR will be rejected, they’ll have to be resubmitted with the copy of the PNR. Refunds will be processed in the coming weeks.
- Refund/ARC: Full refund requests have to be sent to contact@apg-airlines.com. You must send the proof of the cancelled flight (copy of the PNR), you'll be provided with a waiver code to process your full refund in GDS.
- Operated flights:
- 1 free change before departure is accepted (no penalty, ADC to be collected), from 2nd change or in case of no show fare rules apply
- Fare rules apply for refund.
- Refund may be processed through GDS, as per our Refund policy.
This procedure might be changed without notice, depending of the evolution of the COVID19 pandemic.
Procedure for retention line:
The following entry must be added in the PNR, it will allow you to keep it active until 31DEC2020, deadline for reissue.
Amadeus :
Entry: RU1AHK1PAR31DEC*COVID19/P1
1= number of pax without infant (seats)
PAR = issuing office city code
1A answer: MIS 1A HK1 PAR*COVID19/P1
Sabre/Abacus :
Entry : 0OTH(carrier code)GK1(city code)31DEC- RETENTION LINE DUE COVID19
(Carrier code) : operating carrier code
1 = number of passengers (without infant)
(City code) : issuing office city code
Galileo :
Entry : RT.T/31DEC*RETENTION LINE DUE COVID19
1G answer: 1. T ** TEXT ** 31DEC-** RETENTION LINE DUE COVID19**
Worldspan :
Entry : TNZZMKnMIS31DEC/AN-RETENTION LINE DUE COVID19
n = number of pax without infant
1P answer: 1 TVL ZZ MK1 MIS 31DEC/AN-RETENTION LINE DUE COVID19
Apollo :
Entry : >0TURzzBKnAMS31DEC-RETENTION LINE DUE COVID19
Zz = operating carrier
N = number of pax without infant
AMS = issuing office city code
1V answer : 1 TUR GP BK1 PAR 31DEC - RETENTION LINE DUE COVID19
Other GDS :
Your PNR will be purged but keep the ticket number and use it as FOP in a new PNR when your passenger will know his date of travel (deadline for reissue 31DEC2020)