updated 24 Jun 2020.
Since the global escalation of the Coronavirus (COVID-19), we have made every effort in order to assist our passengers with their reservations.
With immediate effect we have the following temporary policy in place:
With immediate effect we have the following temporary policy in place:
This policy overrides all other refund policies for all tickets issued on GP stock and is applicable for BSP only.
For GP tickets issued before 31st of March 2020 and having a flight scheduled between 1st of March 2020 and 31st of August 2020 involved in the itinerary:
For GP tickets issued from 1st of April 2020, or issued before and having a departure from 1st of September 2020:
This procedure might be changed without notice, depending of the evolution of the COVID19 pandemic.
Procedure for retention line:
The following entry must be added in the PNR, it will allow you to keep it active until 31DEC2020, deadline for reissue.
Amadeus :
Entry: RU1AHK1PAR31DEC*COVID19/P1
1= number of pax without infant (seats)
PAR = issuing office city code
1A answer: MIS 1A HK1 PAR*COVID19/P1
Sabre/Abacus :
Entry : 0OTH(carrier code)GK1(city code)31DEC- RETENTION LINE DUE COVID19
(Carrier code) : operating carrier code
1 = number of passengers (without infant)
(City code) : issuing office city code
Galileo :
Entry : RT.T/31DEC*RETENTION LINE DUE COVID19
1G answer: 1. T ** TEXT ** 31DEC-** RETENTION LINE DUE COVID19**
Worldspan :
Entry : TNZZMKnMIS31DEC/AN-RETENTION LINE DUE COVID19
n = number of pax without infant
1P answer: 1 TVL ZZ MK1 MIS 31DEC/AN-RETENTION LINE DUE COVID19
Apollo :
Entry : >0TURzzBKnAMS31DEC-RETENTION LINE DUE COVID19
Zz = operating carrier
N = number of pax without infant
AMS = issuing office city code
1V answer : 1 TUR GP BK1 PAR 31DEC - RETENTION LINE DUE COVID19
Other GDS :
Your PNR will be purged but keep the ticket number and use it as FOP in a new PNR when your passenger will know his date of travel (deadline for reissue 31DEC2020)
For GP tickets issued before 31st of March 2020 and having a flight scheduled between 1st of March 2020 and 31st of August 2020 involved in the itinerary:
- Cancelled flights: if one of the flights scheduled on a 275 ticket is cancelled by the operating airline or with a schedule change higher than 5 hours:
- You may change the date for free (ADC to be collected) for a travel date before 31AUG2021. If the sales are not open yet, or your passenger needs time to think about new dates, you must add a retention line in your PNR to maintain it as active, the reissue must be done before 31DEC2020 (date of travel can be later)
- You may request a full refund through BSP Link, do not forget to attach the PNR history with the cancelled flight. All RAF requesting a full refund without the copy of the PNR will be rejected, they’ll have to be resubmitted with the copy of the PNR. Refunds will be processed in the coming weeks.
- Operated flights: flight operates but your passenger wants to cancel or is denied to enter a country due to his nationality or situation
- You may change the date for free (ADC to be collected) for a travel date before 31AUG2021. If the sales are not open yet, or your passenger needs time to think about new dates, you must add a retention line in your PNR to maintain it as active, the reissue must be done before 31DEC2020 (date of travel can be later). Cancellation of segment flights must be done before departure, otherwise, no show rules applies.
- Or refund the ticket as per the operating airline fare rules, you may send your request through BSP Link, refund will be processed in the coming weeks.
For GP tickets issued from 1st of April 2020, or issued before and having a departure from 1st of September 2020:
- Cancelled flights: if one of the flights scheduled on a 275 ticket is cancelled by the operating airline or with a schedule change higher than 5 hours:
- You may change the date for free (ADC to be collected) for a travel date before 31AUG2021. If the sales are not open yet, or your passenger needs time to think about new dates, you must add a retention line in your PNR to maintain it as active, the reissue must be done before 31DEC2020 (date of travel can be later)
- You may request a full refund through BSP Link, do not forget to attach the PNR history with the cancelled flight. All RAF requesting a full refund without the copy of the PNR will be rejected, they’ll have to be resubmitted with the copy of the PNR. Refunds will be processed in the coming weeks.
- Operated flights:
- Fare rules apply for any changes or refund.
- Refund may be requested through BSP Link, refund will be processed in the coming weeks.
This procedure might be changed without notice, depending of the evolution of the COVID19 pandemic.
Procedure for retention line:
The following entry must be added in the PNR, it will allow you to keep it active until 31DEC2020, deadline for reissue.
Amadeus :
Entry: RU1AHK1PAR31DEC*COVID19/P1
1= number of pax without infant (seats)
PAR = issuing office city code
1A answer: MIS 1A HK1 PAR*COVID19/P1
Sabre/Abacus :
Entry : 0OTH(carrier code)GK1(city code)31DEC- RETENTION LINE DUE COVID19
(Carrier code) : operating carrier code
1 = number of passengers (without infant)
(City code) : issuing office city code
Galileo :
Entry : RT.T/31DEC*RETENTION LINE DUE COVID19
1G answer: 1. T ** TEXT ** 31DEC-** RETENTION LINE DUE COVID19**
Worldspan :
Entry : TNZZMKnMIS31DEC/AN-RETENTION LINE DUE COVID19
n = number of pax without infant
1P answer: 1 TVL ZZ MK1 MIS 31DEC/AN-RETENTION LINE DUE COVID19
Apollo :
Entry : >0TURzzBKnAMS31DEC-RETENTION LINE DUE COVID19
Zz = operating carrier
N = number of pax without infant
AMS = issuing office city code
1V answer : 1 TUR GP BK1 PAR 31DEC - RETENTION LINE DUE COVID19
Other GDS :
Your PNR will be purged but keep the ticket number and use it as FOP in a new PNR when your passenger will know his date of travel (deadline for reissue 31DEC2020)